Terms of Service

The following terms and conditions apply to this website as well as all transactions carried out with The Barkery Singapore Pte Ltd.

THE BARKERY SINGAPORE PTE LTD (“we,” “us,” “our”) has established these Terms of Use (“Terms”) for each customer (“you,” “your”), which govern your access to, and use of the www.sgbarkery.com website (the “Services”), and any information, text, graphics, or other materials uploaded, downloaded, or appearing on the Services (collectively referred to as “Content”). By accessing or using the Services you agree to be bound by these Terms.

 

COVID Policies

In light of the evolving COVID situation in Singapore, The Barkery Singapore reserves the right to change any of our shop or delivery policies without prior notification. The health and safety of our customers and staff will always remain our highest priority.

Any individual entering our shop for self-collection or browsing MUST check in via the TraceTogether App or token. IF you are unable or unwilling to check-in for whatever reason, we reserve the right to refuse you entry to our shop. 

All individuals who make an order for self-collection at our store MUST ensure a mask is worn covering the nose and mouth at all times, and that they check-in upon entering. We reserve the right to refuse entry and/or service to any individuals who prove non-cooperative with our Safe Management Measures.

 

Contactless Delivery

From 15th May 2021 onward, ALL delivery orders will be made on a contactless basis. This means that our drivers will text or call beforehand to inform you of their estimated time of arrival. Upon arrival they will text pictures of your order to you to confirm the correct items are being delivered intact. After placing the items outside your residence, they will call to inform delivery has been made and be on their way.

All responsibility for receiving and storing chilled or frozen items, including cakes, pupcakes and pies, will be borne by the customer. 

If there are any issues with your order, you may contact us directly at 91556290.

 

Payment Policy

Online forms of payment such as PayNow, Bank Transfers or PayPal requests must be fulfilled BEFORE the date of fulfilment, and proof of payment sent to either sales@sgbarkery.com or to 91556290 with the accompanying order number. 

 

Change & Cancellation Policy

Any changes made to the order after it has been transacted online must be submitted and confirmed via email or text at least 48 hours prior to fulfilment date.

All sales are final for the same day orders and deliveries.  NO CANCELLATION OR REFUNDS will be accepted for same day orders or deliveries.

Cancellation of order for future delivery MUST be submitted 48 hours prior to the delivery date/time you specified.

 

Refunds & Returns

The Barkey Singapore guarantees that all of our products are good to eat upon date of delivery/collection, and the respective time-frames specific to each product. As we DO NOT use any artificial preservatives in any of our products, our products should be refrigerated up to the time of serving.

However it is possible that, due to the fact that we don't use artificial preservatives for any of our products, they may become inedible before the promised date of expiry. When this happens, we will refund or exchange the products at our discretion. This DOES NOT apply to items that were improperly stored or treated after receipt.

In the event that cakes or other goods are damaged en route during delivery, we will, at our discretion, exchange or refund the purchase. As our cakes are all made-to-order, the timing of the exchange will be subject to availability.

If we deliver the wrong item, the customer is required to produce proof of purchase and order of the correct item for us to exchange or refund the purchase.

 

Standard Delivery (Applicable to Phase 3 and lower alarm levels. Superseded by any COVID policies listed above)

Our time-slots are between 11-2pm or 2-5pm. Any alternative delivery timing requests (either outside the stated time slots or regarding a more specific delivery timing) will be processed on a case-by-case basis. We DO NOT guarantee deliveries made by a specific time, i.e. delivery at 2pm.

If there is no one home to receive the order upon time of delivery, we will contact the customer to reschedule the delivery on the day, or on the following working day.

There will be an additional fee of $15.00 if the delivery is repeated another day.

If our delivery team is delayed due to unforeseeable or emergency circumstances, we will send out an SMS or call to inform the customer.