The following terms and conditions apply to this website as well as all transactions carried out with The Barkery Singapore Pte Ltd.
In light of the evolving COVID situation in Singapore, The Barkery Singapore reserves the right to change any of our shop or delivery policies without prior notification. The health and safety of our customers and staff will always remain our highest priority.
We reserve the right to refuse entry and/or service to any individuals who prove non-cooperative with our Safe Management Measures.
Online forms of payment such as PayNow, Bank Transfers or PayPal requests must be fulfilled BEFORE the date of fulfilment, and proof of payment sent to either email@example.com or to 91556290 with the accompanying order number.
If payment has not been made BEFORE the requested date of fulfilment, we reserve the right to postpone fulfilment until full payment is made.
Change & Cancellation Policy
Any changes made to the order after it has been transacted online must be submitted and confirmed via email or text at least 48 hours prior to fulfilment date.
NO CANCELLATION OR REFUNDS will be accepted for orders that are past the 48-hour notice window.
Refunds & Returns
The Barkey Singapore guarantees that all of our products are good to eat upon date of delivery/collection, and the respective time-frames specific to each product. As we DO NOT use any artificial preservatives in any of our products, our products should be refrigerated up to the time of serving.
However it is possible that, due to the fact that we don't use artificial preservatives for any of our products, they may become inedible before the promised date of expiry. When this happens, we will refund or exchange the products at our discretion. This DOES NOT apply to items that were improperly stored or treated after receipt.
In the event that cakes or other goods are damaged en route during delivery, we will, at our discretion, exchange or refund the purchase. As our cakes are all made-to-order, the timing of the exchange will be subject to availability.
If we deliver the wrong item, the customer is required to produce proof of purchase and order of the correct item for us to exchange or refund the purchase.
For other items sold such as supplements, toys, or treats/food under a different brand, all requests for refunds or exchanges must be accompanied by proof of purchase within 7 days of receiving your order, and the item must be in same state as sold (i.e. undamaged and unopened).
We will NOT be able to accept any requests for an exchange for any chilled or frozen items.
Please note that we are unable to arrange for 3rd Party Delivery options (i.e. engaging Grab or Lalamove to deliver your order). If you'd like to arrange for your own courier to pick up your order, that's totally fine, but we will not be able to engage one on your behalf.
If you are planning to use a courier to collect your order, please do inform us beforehand so we are prepared; if possible, please give your full name and order to the courier, so we can also ensure they collect the correct order.
Orders for self-collection should be picked up on the date selected, especially if your order contains cakes, pupcakes or frozen items. If you need to change your date, please let us know at least 2 days in advance. If you inform us of your inability to collect on the date selected, please note that the items have already been prepared for that date, and that The Barkery will not be liable for the shortened shelf-life if pick up is made at a later date.
Our time-slot is 11-5pm. Any alternative delivery timing requests (either outside the stated time slots or regarding a more specific delivery timing) will be processed on a case-by-case basis. We DO NOT guarantee deliveries made by a specific time, i.e. delivery at 2pm, or deliveries made before or after a specific time.
If there is no one home to receive the order upon time of delivery, or if the customer proves uncontactable the following options are available:
a) We will leave the order at the doorstep; this will be the default course of action for orders comprising of items that do not require immediate refrigeration. If your order comprises of items that require refrigeration, we will only leave the items at the doorstep with the explicit permission of the customer.
If the customer is uncontactable for orders that include temperature-sensitive items,
b) We will return the order to our shop for self-collection the next working day, at no additional cost.
c) We will arrange for a re-delivery, subject to date availability and an additional re-delivery fee of $18.00.
If our delivery team is delayed due to unforeseeable or emergency circumstances, we will send out an SMS or call to inform the customer.