Terms of Service

The following terms and conditions apply to this website as well as all transactions carried out with The Barkery Singapore Pte Ltd.

THE BARKERY SINGAPORE PTE LTD (“we,” “us,” “our”) has established these Terms of Use (“Terms”) for each customer (“you,” “your”), which govern your access to, and use of the www.sgbarkery.com website (the “Services”), and any information, text, graphics, or other materials uploaded, downloaded, or appearing on the Services (collectively referred to as “Content”). By accessing or using the Services you agree to be bound by these Terms.

 

COVID Policies

In light of the evolving COVID situation in Singapore, The Barkery Singapore reserves the right to change any of our shop or delivery policies without prior notification. The health and safety of our customers and staff will always remain our highest priority.

All individuals who make an order for self-collection or drop by our store MUST ensure a mask is worn covering the nose and mouth at all times. We reserve the right to refuse entry and/or service to any individuals who prove non-cooperative with our Safe Management Measures.

 

Contactless Delivery

From 15th May 2021 onward, ALL delivery orders will be made on a contactless basis. This means that our drivers will text or call beforehand to inform you of their estimated time of arrival. Upon arrival they will text pictures of your order to you to confirm the correct items are being delivered intact. After placing the items outside your residence, they will call to inform delivery has been made and be on their way.

All responsibility for receiving and storing chilled or frozen items, including cakes, pupcakes and pies, will be borne by the customer. 

If there are any issues with your order, you may contact us directly at 91556290.

 

Payment Policy

Online forms of payment such as PayNow, Bank Transfers or PayPal requests must be fulfilled BEFORE the date of fulfilment, and proof of payment sent to either sales@sgbarkery.com or to 91556290 with the accompanying order number. 

If payment has not been made BEFORE the requested date of fulfilment, we reserve the right to postpone fulfilment until full payment is made.

 

Change & Cancellation Policy

Any changes made to the order after it has been transacted online must be submitted and confirmed via email or text at least 48 hours prior to fulfilment date.

All sales are final for the same day orders and deliveries.  NO CANCELLATION OR REFUNDS will be accepted for same day orders or deliveries.

Cancellation or alteration of order for future delivery MUST be submitted 48 hours prior to the delivery date/time you specified.

 

Refunds & Returns

The Barkey Singapore guarantees that all of our products are good to eat upon date of delivery/collection, and the respective time-frames specific to each product. As we DO NOT use any artificial preservatives in any of our products, our products should be refrigerated up to the time of serving.

However it is possible that, due to the fact that we don't use artificial preservatives for any of our products, they may become inedible before the promised date of expiry. When this happens, we will refund or exchange the products at our discretion. This DOES NOT apply to items that were improperly stored or treated after receipt.

In the event that cakes or other goods are damaged en route during delivery, we will, at our discretion, exchange or refund the purchase. As our cakes are all made-to-order, the timing of the exchange will be subject to availability.

If we deliver the wrong item, the customer is required to produce proof of purchase and order of the correct item for us to exchange or refund the purchase.

For other items sold by us but are not produced by The Barkery, i.e. supplements under a different brand, or grooming products, we will only accept a refund request within 14 days of delivery, and only if the items are intact as delivered. If the request is due to a matter of preference and NOT due to damage/compromise to the product, the item must be returned first to us before an refund will be made.

 

Standard Delivery Terms

Our time-slots are between 11-2pm or 2-5pm. Any alternative delivery timing requests (either outside the stated time slots or regarding a more specific delivery timing) will be processed on a case-by-case basis. We DO NOT guarantee deliveries made by a specific time, i.e. delivery at 2pm, or deliveries made before or after a specific time.

If there is no one home to receive the order upon time of delivery, or if the customer proves uncontactable within 10 minutes of our driver reaching the destination, the following options are available:

a) We will leave the order at the doorstep; this will be the default course of action for orders comprising of items that do not require immediate refrigeration. If your order comprises of items that require refrigeration, we will only leave the items at the doorstep with the explicit permission of the customer. 

If the customer is uncontactable for orders that include temperature-sensitive items, 

b) We will return the order to our shop for self-collection the next working day, at no additional cost.

c) We will arrange for a re-delivery, subject to date availability and an additional re-delivery fee of $18.00.

If our delivery team is delayed due to unforeseeable or emergency circumstances, we will send out an SMS or call to inform the customer.