Terms of Service

The following terms and conditions apply to this website as well as all transactions carried out with The Barkery Singapore Pte Ltd.

THE BARKERY SINGAPORE PTE LTD (“we,” “us,” “our”) has established these Terms of Use (“Terms”) for each customer (“you,” “your”), which govern your access to, and use of the www.sgbarkery.com website (the “Services”), and any information, text, graphics, or other materials uploaded, downloaded, or appearing on the Services (collectively referred to as “Content”). By accessing or using the Services you agree to be bound by these Terms.

 

Payment Policy

Online forms of payment such as Bank Transfers or PayPal requests must be fulfilled BEFORE the date of fulfillment. If you'd like to change your payment option from Cash on Delivery to an online one, please do give us at least 1 day's advance notice.

 

Change & Cancellation Policy

Any changes made to the order after it has been transacted online must be submitted and confirmed via email or text at least 24 hours prior to fulfillment date.

All sales are final for the same day orders and deliveries.  NO CANCELLATION OR REFUNDS will be accepted for same day orders or deliveries.

Cancellation of order for future delivery MUST be submitted 24 hours prior to the delivery date/time you specified.

 

Refunds & Returns

The Barkey Singapore guarantees that all of our products are good to eat upon date of delivery/collection, and the respective time-frames specific to each product. As we DO NOT use any artificial preservatives in any of our products, our products should be refrigerated up to the time of serving.

However it is possible that, due to the fact that we don't use artificial preservatives for any of our products, they may become inedible before the promised date of expiry. When this happens, we will refund or exchange the products at our discretion. This DOES NOT apply to items that were improperly stored.

In the event that cakes or other goods are damaged en route during delivery, we will, at our discretion, exchange or refund the purchase. As our cakes are all made-to-order, the timing of the exchange will be subject to availability.

If we deliver the wrong item, the customer is required to produce proof of purchase and order of the correct item for us to exchange or refund the purchase.

 

Custom Orders

The Barkery has a firm commitment to using only natural ingredients that are not just safe but beneficial to dogs. As such, none of our products contain any artificial preservatives, additives or colorings. We also do not use fondant, cream or sugar in any of our cake decorations.

As such, there will be certain limitations on the scope of designs we can do for custom cakes. For cakes based on a likeness of your dog, please note that we won't be able to replicate your dog's image, but we'll try our best to make it as accurate as possible.

 

Delivery

Upon receiving your order, we will send out an email to confirm the timing of delivery.

Our time-slots are between 11-2pm or 2-5pm.

Earlier or later delivery timings may be accepted by us at our discretion, depending on the location of the delivery and other factors.

If there is no one home to receive the order upon time of delivery, we will contact the customer to reschedule the delivery on the day, or on the following working day.

There will be an additional fee of $12.00 if the delivery is repeated another day.

If our delivery team is delayed due to unforeseeable or emergency circumstances, we will send out an SMS or call to inform the customer.