Delivery & Collection

Self-Collection

When your order is ready, it may be picked up at our shop located at 326 Joo Chiat Road, S(427583), between 10 - 8pm between Tuesday to Saturday, and between 10 - 6pm on Sundays.

Please specify your preferred date and timing when placing your order. A date and time menu should appear upon the review of your cart before you check out for delivery or self-collection

Please note that we are closed on Monday, and will not be able to offer either deliveries or pick ups on that day.

 

Delivery

1. Our delivery time-slots are 11-2pm or 2-5pm, Tuesday to Saturday, and 11-2pm or 2-4pm on Sunday; we are unable to offer delivery outside of those timings.

2. If you’d like your order delivered at a more specific timing (i.e. by 12noon or only after 4pm), we MAY NOT be able to accommodate such requests. We’ll certainly try our best to fulfill your timing requirements, but we won’t be able to guarantee it as the timing of deliveries depend on the routes our driver has to take. We really appreciate your understanding on this.

3. If there is no one able to receive the order at the stated delivery address, our delivery team will wait for 10 mins, but will have to leave after that period so as to not jeopardize their other deliveries.

4. Re-delivery will be subject to an additional delivery fee of $12.00. Otherwise customers may collect their orders at our shop the following day at no additional fee.

5. For items that require immediate refrigeration, i.e. cakes, pupcakes and our range of frozen food, we will NOT be able to leave them at your door, as there is a significant chance of contamination or food spoilage.

6. For items that do not require immediate refrigeration, such as our treats and biscuits, upon the customer’s request and payment of order, we are able to leave it at your door step even if no one is home. The customer will accept full liability for the items for this arrangement.

7. Changes or confirmation to the delivery order will only be accepted via email, the latest by 8pm the previous evening. Any changes or requests made after that time will be accepted only at our discretion. We will NOT BE ABLE TO ACCOMMODATE ANY requests that come in after 10am on the day of delivery.

8. Delivery to SENTOSA will incur an additional delivery fee of $15.00.

9. Our delivery team will send out a text when they are on their way to deliver.