Delivery, Collection & Shipping
Self-Collection
When your order is ready, it may be picked up at our shop located at 326 Joo Chiat Road, S(427583), between 11.30am - 6pm between Tuesday to Saturday, and between 11.30am - 4pm on Sundays.
Please note that we are unable to arrange for 3rd Party Delivery options (i.e. engaging Grab or Lalamove to deliver your order). If you'd like to arrange for your own courier to pick up your order, that's totally fine, but we will not be able to engage one on your behalf.
We will also not be liable for any damage sustained by the items during transit for 3rd Party Couriers.
If you are planning to use a courier to collect your order, please do inform us beforehand so we are prepared; if possible, please give your full name and order to the courier, so we can also ensure they collect the correct order.
Please specify your preferred date and timing when placing your order. A date and time menu should appear upon the review of your cart before you check out for delivery or self-collection.
Please note that we are closed on Monday, and will not be able to offer either deliveries or pick ups on that day.
Delivery
We currently offer FREE DELIVERY for orders $70.00 and above. For orders below $70.00, there is a delivery fee of $18.00 per address. If your order is above $70.00, but you require delivery to two locations, please do note an additional $18.00 delivery fee will apply.
1. Our delivery time slot is 11-5.30pm; we are unable to offer delivery outside of those timings.
2. If you’d like your order delivered at a more specific timing (i.e. by 12noon or only after 4pm), we MAY NOT be able to accommodate such requests. We’ll certainly try our best to fulfil your requests, but we won’t be able to guarantee it as the timing of deliveries depend on the routes our driver has to take.
3. If there is no one able to receive the order at the stated delivery address or if the customer proves uncontactable, our delivery team will wait for 10 mins, but will have to leave after that period so as to not jeopardize their other deliveries.
4. Re-delivery will be subject to an additional delivery fee of $18.00 and the availability of delivery dates. Alternatively, customers may collect their orders at our shop the following working day at no additional cost.
5. For items that require immediate refrigeration, i.e. cakes, pupcakes and our range of frozen food, we will NOT be able to leave them at your door unless explicitly permitted to do so, as there is a significant chance of contamination or food spoilage.
6. For items that do not require immediate refrigeration, such as our treats and biscuits, upon the customer’s request and full payment of order, we are able to leave it at your door step even if no one is home. The customer will accept full liability for the items for this arrangement.
7. Changes or confirmation to the delivery order will only be accepted via email with at least 48 hours notice. Any changes or requests made after that time will be accepted only at our discretion. We will NOT BE ABLE TO ACCOMMODATE ANY requests that come in after 10am on the day of delivery.
8. Our delivery team will send out a text when they are on their way to deliver.
Shipping
We offer a SHIPPING option via NinjaVan for a selection of dry items such as treats and certain supplements.
Shipping is FREE for orders above $50.00; for orders below that amount there is a fee of $5.00.
Delivery should arrive within 2-6 working days. Please note that there may some delays depending on when you placed the order. For example, if you place your order on Sunday, we are closed the following day so the earliest the order would ship out would be Tuesday.