FAQ
General Information
Q: Does The Barkery Singapore have a physical location?
A: Yes we do! Our store is located at 326 Joo Chiat Road, S(427583).
We are open Tuesday to Saturday between 10am - 6pm. On Sundays we're open from 10am to 4pm.
Please note that we are closed every Monday.
Q: Are you licensed to produce food for dogs?
A: Yes we are! We are licensed by NParks to produce food for dogs, and our kitchen is regularly inspected by them.
Q: Must I still pre-order before coming by your shop? Or can I just buy things off the shelves?
A: We'd definitely recommend WhatsApping or emailing us before coming by our shop. While we always keep a supply of biscuits and treats on our shelves, they sell out rather quickly. If you have a specific type of biscuit in mind, it would be best if you called first to check if it's in stock. Even if it's not on the shelves, we'd be glad to prepare your desired amount for you if you can give us enough notice :)
For products such as our pupcakes and cakes, they are only available with a pre-order.
As such, we'd definitely recommend pre-ordering anything you'd like to buy. However if you have a last-minute order or request, we'll try our very best to accommodate your needs :)
Q: What are your opening hours?
A: We're open from Tuesdays to Saturdays between 10am to 6pm. On Sundays we are open from 10am to 5pm. We are closed on Mondays.
Please note that self-collection orders will only be available from 11.30am onward.
Q: What modes of payment do you accept?
A: For online orders, we accept payment via PayPal, Bank Transfer, PayNow or Cash on Delivery (or Self-Collection); payment options may be chosen upon checkout.
For in-store purchases we currently accept Visa, MasterCard, American Express, NETS, PayNow, or Cash.
For those making bank transfers, please do send us the transaction reference number or a picture of the transaction receipt once the transfer has been made.
We now accept PayNow to our UEN no.: 201208023ZBAR
Q: Are you GST-Registered?
A: Yes we are! Our GST registration number is 201208023Z.
Ordering
Q: This is my first time ordering online, any tips to make the process more efficient?
A: Welcome to the Bakery! We would like to recommend that you create an account with us rather than checkout as a guest. This is for convenience and ease of use for future orders as you would not have to fill in the fields all over again.
Also, to save more time, we suggest that you opt to make your shipping and delivery information the same as your billing information.
Q: I need my order immediately. Is there a cash and carry option?
A: Our biscuits, treats and frozen food items may usually be collected immediately. For large orders, availability depends on our inventory.
We appreciate at least 2 days of notice for mutt-loaves, birthday cakes and pupcakes as they are best consumed fresh.
However, you are most welcome to call us if you require any products urgently and we will accommodate your requests to our best ability.
Please do note that we will not be able to accommodate same-day delivery requests.
Q: I've just made my order! How do I know if it's confirmed?
A: A confirmation email is automatically sent out with every successful order made. If you have not received a confirmation email, please contact us directly at sales@sgbarkery.com or WhatsApp us at 9155 6290, and we'll double check to see if the order was successfully made.
All the relevant information on your order, including date and time-slot chosen for delivery, and contact details, will be on the confirmation email. If you notice any discrepancies, or need clarification on anything on your order, please do note hesitate to contact us!
Q: I'd like to change or cancel my order please! How do I go about doing that?
A: Please do call or text us at 9155 6290! Or you could also email us at sales@sgbarkery.com. We'd really appreciate either a text or an email to confirm the change or cancellation.
For regular items, such as cakes and treats, please do give us at least 2 day's notice if you'd like to change or cancel your order. The very latest we can accept changes to your order would be by 3pm the previous working day.
This does NOT apply to special or customized orders; please do give us at least 5 day's notice if you'd like to cancel.
If you'd like to change your order from self-collection to delivery or vice-versa, please do let us know latest 2 days before the date of fulfilment!
Please note that some items have to be specially ordered or made in preparation for fulfilment, so please do be sure before placing special orders!
Q: Are there any other outlets that carry your products?
A: Yes there are! Please visit our Affiliates & Partners page for our current list of retailers!
Our Products
Q: How should I store your products and what are their shelf-lives?
A: The biscuits and dehydrated treats may be refrigerated for up to 4-6 months. We've put in a desiccant, but please put them in the fridge, or at least a cool dry place to ensure longest lasting freshness!
The cakes and pupcakes may be kept refrigerated for up to 2-3 days, but do not freeze them (as the frosting may be affected in appearance). It would be best to start feeding them on the day they are delivered or collected. We'd recommend that you store our products in air-tight containers while refrigerated to maintain freshness.
The veggie frosting may be affected by cold air within the fridge, which can cause the frosting to dry up and crack. This happens quite rarely and depends on the fridge's internal temperatures and dryness. This can be avoided by ordering a PURE SWEET POTATO (ORANGE) frosting (which doesn't usually dry up or crack) for your cake, or by putting in cut veggies like celery or carrots in the cake box to maintain moisture.
Please do keep our products refrigerated and especially not at room temperature or worse, the hot sun, as they are prepared fresh and contain no preservatives.
Our meatloaves, meatballs and pies can last up to 4 days in the fridge :)
Q: Why are some biscuits irregularly shaped or colored?
A: All of our products are lovingly hand-made. As such, each biscuit and pupcake is unique and will not be exact replicas of one another.
Such irregularities will not affect the quality or consistency of the treats in any way.
Q: What kind of ingredients do you use?
A: At the Barkery, we believe all pets deserve all-natural and human-grade food.
Every ingredient used has been subjected to research and testing in order to optimize or increase your pet’s well-being. We also work to minimize the use of ingredients that fall outside a canine's natural diet.
Common and nutritious ingredients we use are minced meat (beef, fish, chicken or mutton) sardines, pumpkin, beetroot, orange sweet potato, carob and more.
Even the colouring we use is made from scratch by us and derived from fruits and vegetables.
Q: How will I know if my pet can eat your treats?
A: All of our ingredients have been screened to ensure they are non-toxic and beneficial for doggy consumption. We've also posted a full list of ingredients on our product pages to ensure full information is made available; if you wish to clarify any ingredient, please feel free to contact us directly!
However, it is the owner’s responsibility to be aware of allergies or food intolerances. Therefore, we suggest consulting your vet if you are unsure that your dog can safely consume our treats.
Q: My dog is allergic to some of the ingredients. May I customize my order?
A: Definitely! We are happy to cater to the special needs of your dog.
For custom orders, the order will have to be at least one 700g Cake (Medium Barkday Cake OR Barkday Bone Cake), 500g of biscuits Or dehydrated treats OR 6 pupcakes.
Please note that all customizations will be subject to additional cost (to be confirmed upon email).
Q: Do you use any artificial ingredients?
A: No we do not. No artificial preservatives, colours or ingredients are used to create our products. Our biscuits and pupcakes are all naturally coloured and flavored.
Order Fulfilment: Local Delivery, Collection & Shipping
Q: How can I pick up my order? Do you deliver?
A: Your orders can be picked up free of charge at our our store front at 326 Joo Chiat Road, S(427583). Pick ups from our store may be made Tuesday to Sunday, 11am to 5pm. Please do indicate your preference of pick up time and date in your order!
We offer free delivery for orders above $70.00. If your order is below $70.00 and you would still like us to deliver, there will be an additional $18.00 delivery fee. You can choose this option upon check-out
We will deliver 11-5pm.
Please note that we have outsourced our delivery services, so while the time slots for delivery remain the same, we will no longer be able to accommodate requests for hour-long delivery windows or special delivery timings.
For more information on our delivery Terms and Conditions, please visit: https://sgbarkery.com/pages/delivery-shipping
The Barkery's Reward System
We've implemented a reward system for our fantastic customers! Basically, whenever you make an order online, points get awarded to your rewards account once payment has been made and the order has been fulfilled.
Q: How do I access the rewards system?
A: The rewards system may be accessed via the small orange square at the bottom right-hand corner of our website!
Q: How do I accumulate points?
A: Points are accumulated with every dollar spent at The Barkery Singapore's website. They are credited to your account when payment has been made and the order fulfilled.
They may also be accumulated with purchases made at our store. Simply tell our staff that you'd like to accumulate your points upon payment at the cashier and she'll set it up for you!
Q: What can I do with my points?
A: You may use your points to redeem free treats or biscuits from our store. Please note that treats priced above $15.00 are not eligible for redemption. The TURKEY JERKEY is also currently not eligible for redemption.
Q: How do I redeem the points I have earned?
A: To redeem your points, you can do so online via the rewards system link. Please do indicate in the ORDER COMMENTS BOX before checking out which items you have redeemed. If you redeem items AFTER your have already placed your order, please do let us know via email.
Please do note that if we are not notified of your redemption via email or order comments, and if you do not tell us what items you'd like to redeem for, we will not be able fulfil the redemption.
You may then cancel the redemption, or have it brought forward to a future outgoing order (please do indicate the items redeemed in the ORDER COMMENTS BOX).
You may also choose to redeem at our store.
Please note that there will be a cap of 3 REDEMPTIONS at any one time.
Q: Is there any expiry date to the points I've accumulated?
A: Yes. Rewards points remain valid 365 days after purchase, and will expire after.